At Fishing Equipment, we’re committed to getting your fishing gear to you quickly and efficiently, and we stand behind the quality of every product we sell. Below you’ll find all the details about our shipping and returns processes.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods

We offer two shipping options to meet your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Includes tracking and insurance
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Includes basic tracking

Pro Angler Tip: Need your gear faster? Our rod & reel combos ship priority processing for first-time buyers!

International Shipping

We ship worldwide (excluding some remote areas and parts of Asia). International customers are responsible for any customs fees or import taxes.

Returns & Exchanges

We want you to be completely satisfied with your fishing equipment. If you’re not happy with your purchase, we offer a straightforward return process.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:

  • Items must be unused and in the same condition as received
  • Original packaging must be intact
  • Proof of purchase is required

Important Note: For hygiene and safety reasons, soft baits and opened line accessories cannot be returned unless defective.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
  2. Get Approval: We’ll respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions.
  3. Package Your Item: Securely pack the item(s) in the original packaging with the RMA number clearly visible.
  4. Ship It Back: Send the package to our return center at:
    Fishing Equipment Returns
    1333 Sardis Sta
    Austin, TX 78701
    USA
  5. Wait for Processing: Once received, we’ll inspect your return and process your refund or exchange within 5 business days.

Return Request Email Template

Use this template when contacting us about your return:

Subject: Return Request for Order #[Your Order Number]

Dear Fishing Equipment Customer Service,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

  • Product Name: [Product Name]
  • Reason for Return: [Defective/Wrong Item/Not as Described/Change of Mind]
  • Preferred Resolution: [Refund/Exchange for [Specific Product]]
  • Photos of Issue: [Attached if applicable]

Please provide return instructions and your RMA number at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Information

Once your return is approved:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • Restocking Fee: 15% for opened but unused rods, reels, or combos

Exchange Process

For exchanges:

  • Follow the same return process above
  • Specify the replacement item in your email
  • We’ll ship the new item once we receive your return
  • You’ll be responsible for any price difference and additional shipping costs

Damaged or Defective Items

If you receive a damaged or defective rod, reel, or tackle:

  • Contact us immediately with photos of the damage
  • We’ll arrange a free return shipping label if needed
  • Receive a replacement or full refund at no additional cost

International Returns

For customers outside the U.S.:

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Processing may take additional 3-5 business days

For any questions about our shipping or returns policy, don’t hesitate to contact our friendly customer service team at [email protected].

Happy Fishing!
The Fishing Equipment Team