At Fishing Equipment, we stand behind the quality of our fishing gear. If you’re not completely satisfied with your purchase of rods, reels, baits, or accessories, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:

  • Items must be unused and in the same condition as received
  • Original packaging must be intact
  • Proof of purchase is required

Note: For hygiene and safety reasons, soft baits and opened line accessories cannot be returned unless defective.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
  2. Get Approval: We’ll respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions.
  3. Package Your Item: Securely pack the item(s) in the original packaging with the RMA number clearly visible.
  4. Ship It Back: Send the package to our return center at:
    Fishing Equipment Returns
    1333 Sardis Sta
    Austin, TX 78701
    USA
  5. Wait for Processing: Once received, we’ll inspect your return and process your refund or exchange within 5 business days.

Return Request Email Template

Use this template when contacting us about your return:

Subject: Return Request for Order #[Your Order Number] Dear Fishing Equipment Customer Service, I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details: – Product Name: [Product Name] – Reason for Return: [Defective/Wrong Item/Not as Described/Change of Mind] – Preferred Resolution: [Refund/Exchange for [Specific Product]] – Photos of Issue: [Attached if applicable] Please provide return instructions and your RMA number at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

Refund Information

Once your return is approved:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • Restocking Fee: 15% for opened but unused rods, reels, or combos

Exchange Process

For exchanges:

  1. Follow the same return process above
  2. Specify the replacement item in your email
  3. We’ll ship the new item once we receive your return
  4. You’ll be responsible for any price difference and additional shipping costs

Damaged or Defective Items

If you receive a damaged or defective rod, reel, or tackle:

  • Contact us immediately with photos of the damage
  • We’ll arrange a free return shipping label if needed
  • Receive a replacement or full refund at no additional cost

International Returns

For customers outside the U.S.:

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Processing may take additional 3-5 business days

Pro Angler Tip: Consider purchasing our rod & reel combos which come with a 30-day satisfaction guarantee for first-time buyers!

For any questions about our returns policy, don’t hesitate to contact our friendly customer service team at [email protected].

Happy Fishing!
The Fishing Equipment Team