Welcome to Fishing Equipment’s FAQ page! We’re here to help you with any questions about our products, shipping, payments, and more. Below you’ll find answers to our most common questions from fellow anglers like you.

About Our Products

What types of fishing equipment do you sell?
We specialize in a wide range of fishing gear including:
  • Freshwater rods and reels
  • Various bait types (jigs, crankbaits, jerkbaits, swimbaits)
  • Fishing line and accessories
  • Rod and reel combos
  • Soft baits and hard baits
Our inventory is carefully selected to meet the needs of both casual and serious anglers.
Do you offer gear for specific types of fishing?
Yes! While we focus primarily on freshwater fishing equipment, many of our products are versatile enough for various fishing conditions. Our selection includes specialized gear for bass fishing, with particular emphasis on jigs, crankbaits, and other popular bass lures.
Pro Tip: If you’re unsure which gear is right for your fishing needs, email our team of fishing enthusiasts at [email protected]. We’re happy to make recommendations based on your target species and fishing location.

Ordering & Account Questions

How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Having an account allows you to track orders, save your shipping information, and view order history.
What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All payments are processed securely through our encrypted checkout system.
Can I modify or cancel my order after placing it?
We process orders quickly to get your gear to you fast. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t already entered the packing process.

Shipping & Delivery

How long does shipping take?
We offer two shipping options:
  • Standard Shipping: $12.95 via DHL or FedEx, delivered in 10-15 business days after dispatch (1-2 day processing)
  • Free Shipping: Free on orders over $50 via EMS, delivered in 15-25 business days after dispatch (1-2 day processing)
Pro Tip: For fishing trips, order at least 3-4 weeks in advance for free shipping or 2 weeks for standard shipping to allow time to familiarize yourself with new gear.
Do you ship internationally?
Yes! We ship worldwide except to some Asian and remote regions. International orders may be subject to customs fees, which are the customer’s responsibility. We can provide estimates for these fees upon request.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can follow your fishing gear’s journey right to your doorstep using the provided tracking number.
Note: During peak seasons (like spring fishing preparations), we add extra staff to maintain our quick 1-2 business day processing time, but delivery carriers may experience delays.

Returns & Exchanges

What is your return policy?
We stand behind every product we sell. If you’re not completely satisfied, you can return items within 15 days of delivery for an exchange or refund. Items must be in original condition with all packaging. Contact our team at [email protected] to initiate a return.
Who pays for return shipping?
The customer is responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method for returns.
How long does it take to process a refund?
Once we receive your return, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

Customer Support

How can I contact customer service?
Our team of fellow anglers is ready to help! Email us at [email protected] for the fastest response. Please include your order number and product details when contacting us about deliveries or returns.
What are your business hours?
Our customer service team is available Monday-Friday, 9am-5pm Central Time. We strive to respond to all emails within 24 business hours.
Remember: At Fishing Equipment, we’re not just shipping products – we’re delivering fishing success. Cast with confidence knowing your gear is on its way!

Didn’t find the answer you were looking for? Don’t hesitate to contact our team – we’re happy to help with any fishing gear questions you have!